Adapting to Customer’s DISC Styles – Quick Guide

Published with Permission from Assessments 24/7.

This is a Monday blog series; our regular coaching blog will be published on Thursday’s.

This blogs series has explored DISC styles, working with, and adapting to each, and tips on how to adapt your leadership style based on your DISC style plus tips for leading each of the DISC styles.  Now the focus is on adapting to customer’s DISC style.

Use the following suggestions to help you adapt to other people’s DISC styles when you are dealing with customers.

NEEDS TO KNOW ABOUT:
Dominant Styles: What it does / By when / What it costs
Influence Styles: How it enhances their status and visibility
Steady Styles: How it will affect their personal circumstances
Conscientious Styles: How they can justify it logically / How it works

DO IT WITH:
Dominant Styles: Conviction
Influence Styles: Flair
Steady Styles: Warmth
Conscientious Styles: Accuracy

SAVE THEM:
Dominant Styles: Time
Influence Styles: Effort
Steady Styles: Conflict
Conscientious Styles: Embarrassment

TO FACILITATE DECISION-MAKING PROVIDE:
Dominant Styles: Options with supporting analysis
Influence Styles: Testimonials and incentives
Steady Styles: Personal service and assurances
Conscientious Styles: Data and documentation

LIKES YOU TO BE:
Dominant Styles: To the point
Influence Styles: Stimulating
Steady Styles: Pleasant
Conscientious Styles: Precise

SUPPORT THEIR:
Dominant Styles: Goals
Influence Styles: Ideas
Steady Styles: Feelings
Conscientious Styles: Procedures

CREATE THIS ENVIRONMENT:
Dominant Styles: Businesslike
Influence Styles: Enthusiastic
Steady Styles: Personal
Conscientious Styles: Serious

MAINTAIN THIS PACE:
Dominant Styles: Fast/decisive
Influence Styles: Fast/spontaneous
Steady Styles: Slow/relaxed
Conscientious Styles: Slow/systematic

FOCUS ON THIS PRIORITY:
Dominant Styles: The task/The results
Influence Styles: The relationship/Interaction
Steady Styles: The relationship/Communication
Conscientious Styles: The task/The process

AT PLAY BE:
Dominant Styles: Competitive and aggressive
Influence Styles: Spontaneous and playful
Steady Styles: Casual and cooperative
Conscientious Styles: Structured/Play by the rules

USE TIME TO:
Dominant Styles: Act efficiently
Influence Styles: Enjoy the interaction
Steady Styles: Develop the relationship
Conscientious Styles: Ensure accuracy

WRITE THIS WAY:
Dominant Styles: Short and to the point
Influence Styles: Informal and dramatic
Steady Styles: Warm and friendly
Conscientious Styles: Detailed and precise

ON THE TELEPHONE BE:
Dominant Styles: Short and to the point
Influence Styles: Conversational and playful
Steady Styles: Warm and pleasant
Conscientious Styles: Businesslike and precise

The next blogs explore the DISC styles at work.