Cathy Liska 
For the past 11 weeks this blog has focused on internal coaching programs. Now, in this last post, is a list of best practices for coaching programs compiled from the research behind the series and addressed in the various posts.
Internal Coaching Program Best Practices:
- Assess the need and define the goals for a coaching program.
- Create buy-in from the top down.
- Plan and organize for a solid foundation, effective implementation, and a sustainable program.
- Define the policies and processes.
- Communicate goals, process, and outcomes to maintain engagement.
- Prepare for challenges and address them effectively.
- Schedule evaluations of the program and outcomes, and anticipate making adjustments.
- Recruit volunteer internal coaches for entry level through middle management.
- Provide external training for internal coaches.
- Source trained external coaches for the higher levels of management.
- Use the Staircase to Success Model and start with effective training, developing the coaching competencies, and the Code of Ethics.
- Use a defined coaching process.
- Provide appropriate tools and resources for program administrators, coaches, and the coachees.
- Be excited about the opportunities and outcomes.
Coaching is a powerful tool and supports both individual and organizational success. When a positive, forward focus is maintained and supported the outcomes are amazing. Enjoy!
